Refund policy
Return & Refund Policy
At Squeezy Paw, we want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be in the original packaging.
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Include all accessories (if applicable).
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Be accompanied by proof of purchase or order number.
Custom & Personalized Products
Many of our phone cases are made to order.
Because of this, we do not accept returns or exchanges for:
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Wrong model selected during checkout.
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Change of mind.
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Personalized or custom-designed products.
If your order arrives damaged, defective, or incorrect, we will gladly replace it or issue a refund.
Damaged, Defective or Incorrect Items
If you receive:
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A damaged product
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A defective item
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The wrong product
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A printing error
Please contact us within 7 days of delivery.
Include:
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Your order number
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A brief description of the issue
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Clear photos showing the problem
Once verified, we'll offer one of the following:
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A free replacement
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A full refund
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Store credit (when applicable)
Non-Returnable Items
The following items cannot be returned:
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Customized or personalized products
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Items showing signs of use
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Products damaged after delivery due to misuse
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Items returned without original packaging (where applicable)
Return Process
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Email our support team with your order number.
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Wait for return authorization and instructions.
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Pack the item securely.
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Ship the item to the return address provided.
Please do not return products without contacting us first.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.
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Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds are issued to the original payment method.
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Processing typically takes 5–10 business days, depending on your payment provider.
Late or Missing Refunds
If you haven't received your refund:
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Check your bank account.
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Contact your credit card company.
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Contact your bank.
If you've done all of the above and still haven't received your refund, please contact us.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once production has started, custom orders cannot be cancelled.
Exchanges
We only replace items if they are:
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Defective
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Damaged
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Incorrectly shipped
We do not exchange products due to selecting the wrong phone model or changing your mind.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: support@yourstore.com
Please include your order number in all correspondence to help us assist you faster.